Text the moment it matters, automatically
SMS Automation handles the texts your front desk never has time to send: an instant reply when a call is missed, reminders before every appointment, and a warm follow-up after the visit. Every message is two-way, so clients can reply and the conversation lands in your inbox.
What it does
- Missed-call text-back — when a call goes unanswered, the client gets a text in seconds with a booking link.
- Multi-stage reminders — 24-hour, 1-hour, and 15-minute reminders before each appointment.
- Post-visit follow-up — a thank-you, rebooking prompt, or aftercare note after the service.
- Two-way conversations — replies route to your inbox and log on the client record.
- TCPA-aware — opt-in respected on the way in, STOP honored on the way out.
Why it wins
Texting is where clients actually respond — and the messages that matter most are the ones a busy front desk forgets. Automating them recovers missed calls and cuts no-shows from the high teens to under 6% without anyone lifting a finger.
How it fires in your studio
- Trigger fires — a missed call, an upcoming appointment, or a completed visit.
- Message sent — the right text, in your brand voice, at the right moment.
- Client replies — two-way thread opens in your GoHighLevel inbox.
- Action taken — booking link, reschedule, or human handoff.
- Tracked — every message logged on the client’s timeline.
What it integrates with
SMS Automation uses your GoHighLevel calendar and contact records, with free A2P 10DLC registration handled during install so your texts deliver reliably and stay compliant.