Built for the multi-session economics of laser

Laser hair removal is almost never a single-treatment sale. A complete result takes 6–10 sessions, spaced 4–8 weeks apart, across one or more body areas. Selling and tracking those packages is where margins are made — and where most studios bleed money to refund disputes and unbooked sessions.

The three patterns that quietly cost laser studios

1. Mid-package ghosting. Client buys a 6-pack, completes 3 sessions, then disappears for a year and asks for a refund.
2. Wrong-window rebooks. Client tries to rebook the same area 10 days after their last session (too soon), gets frustrated when the front desk explains why, and never comes back.
3. Slow-answer walkouts. Client wants a $1,400 full-body package, has questions, gets no fast answer, and never books.

What the snapshot does about each one

Mid-package retention sequence

At session 3 of a 6-pack, the CRM workflows enter the client into a “you’re on track — book your next session” sequence. At 60 days of inactivity mid-package, they get a personal “we’re holding your remaining sessions, here’s the next available slot” message.

Smart between-session booking

Appointment Automation knows the safe re-treatment window for each area and each Fitzpatrick skin type. It only shows available slots that respect that window. No more “sorry, you can’t book that yet” awkward conversations.

Fast answers + secured packages

The AI Receptionist and AI Chatbot answer package questions 24/7, and Appointment Automation collects a deposit on packages above your threshold so the booking is locked in. Started-but-not-finished bookings get an SMS within an hour.

Two-day install for laser studios

Day 1: machine inventory + treatment-area catalog loaded with per-area re-treatment windows. Day 2: package counters configured in the CRM, deposit handling activated, package-completion + winback sequences turned on.